Utilities Department

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The City of North Las Vegas Utilities Department offers online services.  Click here to see all of the convenient online services.    

The self-service payment kiosk located outside of City Hall remains available for customer use at any time.  Our call center is open Monday–Thursday, 8 a.m.–5:45 p.m. by calling (702) 633-1484.

City Hall
2250 Las Vegas Boulevard, North, Suite 250
North Las Vegas, NV 89030

Customer Service:                          (702) 633-1484
Customer Service Fax:                   (702) 399-0383
Hours:                                             Monday - Thursday 8:00 a.m. to 5:45 p.m.

Administration:                                (702) 633-1275
Administration Fax:                         (702) 649-9784 
Report Water Waste:                       (702) 633-1216 or E-mail Form Link
Hours:                                              Monday - Thursday 8:00 a.m. to 5:45 p.m.

Emergency After Hours:                   (702) 633-1275 (select option 1 following the 
                                                          prompting to report a water or sewer emergency)

Director:  Tom Brady, P.E., LEED AP
Deputy Director:  Joemel Llamado, P.E.
Business Services Manager:  Romina Chapman-Wilson
Utilities Finance Manager:  William Riggs

The Utilities Department mission is to provide quality, cost effective utility services meeting the needs of our community. The Department is organized into five divisions:

Administration: The Administration Section of the Utilities Department is responsible for providing administrative support to all Divisions within the Department.

Business / Customer Service: The Business / Customer Service division ensures that the customer receives quality service while protecting and enhancing the revenues and assets of the City’s Utilities Department. 

Finance Division: 
The Utilities Finance Division is responsible for customer billing, payment processing and oversees the department’s budget.

Operations: The Utilities Operations Division is responsible for providing safe and reliable water and sewer service to our customers. Operations staff are available 24/7.

Water Reclamation Facility (WRF): The WRF is staffed with highly trained personnel who operate and maintain the state-of-the-art facility using submerged membrane bioreactor technology to produce extremely clear reclaimable water.

Product, Service, Reliability 

Notice of Proposed Wastwater Utility Rates Reduction